Return Policy
Thank you for choosing Bombastik Radio Accessories. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, please review our return policy outlined below.
1. Returns:
a. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
b. Time Frame: You have 14 days from the date of purchase to initiate a return.
2. Process:
a. Contact Us: To initiate a return, please contact our customer service team at info@bombastik.co.za with your order number and details of the item you would like to return.
b. Return Authorization: Once your return is approved, we will provide you with a return authorization and instructions for returning the item.
3. Refunds:
a. Processing Time: Refunds will be processed within 7 business days upon receiving the returned item.
b. Method of Refund: Refunds will be issued to the original payment method used during the purchase.
4. Exclusions:
a. Custom-Built Antennas: Unfortunately, we cannot accept returns for custom-built antennas as they are tailored to your specific requirements. We work closely with you during the design process to ensure your satisfaction.
b. Clearance Items: Clearance items are non-returnable.
5. Shipping Costs:
a. Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part.
b. Original Shipping: Original shipping costs are non-refundable.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@bombastik.co.za with photos of the item and packaging. We will work to resolve the issue promptly.
7. Contact Us:
If you have any questions about our return policy, please contact us at info@bombastik.co.za.
This return policy was last updated on 2023-11-27.
