Return Policy
We understand that returns can be necessary—but they must be fair and manageable. This page outlines our return process, including what qualifies, what doesn’t, and how to handle returns responsibly. Please note: Bombastik does not offer transport or collection services, and all return shipping is the customer’s responsibility.
1. Return Eligibility
Returns are accepted within 7 calendar days of delivery, strictly for items that are dead-on-arrival (DOA) or demonstrably non-functional. All other sales are considered final.
2. Customer Responsibility
• Customers are responsible for arranging and paying for return shipping.
• Bombastik does not offer collection or transport services.
• Items must be securely packaged to prevent damage during transit.
• Unauthorised or unannounced returns may be rejected.
3. Return Exclusions
Returns will not be accepted under the following conditions:
• Cosmetic wear or minor imperfections that do not affect functionality
• Software or firmware-related issues
• Damage caused by misuse, incorrect installation, or tampering
• Water damage or electrical faults
• Opened or used consumables
• Normal wear and tear
• Compatibility issues with third-party hardware or software
4. Inspection and Approval
All returned items are subject to inspection. Refunds or exchanges will only be processed once the item is verified to be faulty and untampered. If the item is found to be functional or damaged due to user error, it will be returned at the customer’s expense.
5. Refunds
Approved refunds will be issued to the original payment method. Shipping costs are non-refundable.
6. Exchanges
Exchanges may be offered for verified faulty items, subject to stock availability. If no replacement is available, a refund will be processed.
7. Communication
Customers must contact Bombastik at info@bombastik.co.za before initiating any return. Clear photos and a description of the issue may be requested to assist with assessment.
